Delivery policy
This policy describes the terms and conditions applicable to orders placed on MAEVMARK.
Last update: 5 October 2026
1. Areas served
We deliver in metropolitan France, Belgium, Germany, Austria, Spain, Italy, Pays-Bas, Portugal and Royaume-Uni.
2. Preparation, dispatch and deadlines
Orders are prepared and shipped from metropolitan France after confirmation of payment. The preparation period is usually 1 to 2 working days. For metropolitan France and the European countries served, the total indicative period is usually 3 to 5 working days, depending on the carrier. The exact deadlines and applicable fees are displayed before the order is validated.
Royaume-Uni
Orders delivered to the Royaume-Uni are shipped from France outside the European Union and pass a customs control. Allow for an additional 2 to 4 working days, with a total indicative time of 5 to 9 working days. Depending on the amount and nature of the products, the UK TVA, customs duties and customs clearance fees may apply: when collected by MAEVMARK, they are included and displayed before payment; Otherwise, they shall be settled by the consignee with the carrier on delivery. Returns from the Royaume-Uni follow the same procedure as for other countries; any customs fees for the return are not refundable.
3. Delivery costs
Standard delivery is currently free for areas served. Any applicable exceptions or fees are presented to the customer in the basket and before payment.
4. Monitoring and incidents
When a tracking number is available, it is communicated by e-mail and in the customer area. In case of delay, loss, missing product or damage found upon receipt, contactez-nous with your order number and, if useful, photos so that we can process the file.
5. Contact delivery
support@maevmark.fr – 0644600515
Monday to Friday, from 08h to 18h (Paris time).